the shaman

life of a troll shaman inside and outside world of warcraft...

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Sunday, August 21, 2011

Why Globe Customer Service Sucks?

First BM622i
The Shaman have been a Globe Wimax subscriber for more than a year. I made several Globe Wimax Experience Reviews a year ago here, here and here. I have two active accounts, mine and my sister's. Three weeks ago, we reported about the drastic slowdown of bandwidth giving us a pathetic 10-100kbps on my sister's account that we are paying for 1 mbps.

From our experience. Subscribers call on the hotline at 211 to report technical and customer service issues. Customer Service Representatives then files a report where a Job Number will be generated and passed on to Sub-Contractor On-Site Technicians that visits your service address to fix whatever there is to fix.

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