Why Globe Customer Service Sucks?

First BM622i

The Shaman have been a Globe Wimax subscriber for more than a year. I made several Globe Wimax Experience Reviews a year ago here, here and here. I have two active accounts, mine and my sister's. Three weeks ago, we reported about the drastic slowdown of bandwidth giving us a pathetic 10-100kbps on my sister's account that we are paying for 1 mbps.

From our experience. Subscribers call on the hotline at 211 to report technical and customer service issues. Customer Service Representatives then files a report where a Job Number will be generated and passed on to Sub-Contractor On-Site Technicians that visits your service address to fix whatever there is to fix.

How to unlock Echolife Bm622 Wimax Modem's Admin Settings

The shaman wants to share a procedure to unlock your Echolife BM622 CPE Wimax modem's Admin Settings. This is for Globe Wimax Modems so you can see additional settings, be advised not to play with your configuration if you don't know what you are doing. It may make things worst, for those of you that doesn't receive your subscribed speed, i.e people who subscribed for the 1 mbps plan and receiving half or around 500kbps, your are bandwidth capped from Globe's datanet server. The modem has nothing to do with it. You will need to call customer service to update your account.

To unlock your Modem, open up a web-browser (IE, Firefox, Chrome, Oracle, Safari, Iceweasel, etc) and go to url "http://192.168.1.1" and login with this credentials, username: user and password: user.